Shipping policy
How long does it take to Ship?
Most small orders normally take about 1 or 2 days to process, pack and ship.
For larger orders and kits, it could take us 5 to 10 business days to have all the parts put together, programmed, built, and tested. Each wheel is professionally built by hand, all battery packs undergo rigorous testing, and for kit orders we verify operation of all the parts manually before we arrange them into a box for shipping.
For larger orders and kits, it could take us 5 to 10 business days to have all the parts put together, programmed, built, and tested. Each wheel is professionally built by hand, all battery packs undergo rigorous testing, and for kit orders we verify operation of all the parts manually before we arrange them into a box for shipping.
Canada
For shipments within Canada we ship using Canada Post or UPS, with FedEx shipping an option for express orders. Shipping times will be given in the checkout estimate.
United States
Due to recent regulatory changes affecting cross-border shipments to the United States, our available shipping options have been updated. Currently, we ship to the U.S. using DHL only.
With the de minimis exemption eliminated and tariffs currently set at 15% on all goods regardless of value or country of origin, proper documentation is required for shipments to qualify under CUSMA/USMCA. DHL allows us to electronically submit Certificates of Origin with shipments, which enables eligible Canadian-manufactured goods to enter the U.S. duty-free when applicable. Other carriers present limitations under the current conditions:
- Postal services do not allow electronic submission of Certificates of Origin.
- UPS currently charges duties to the shipper rather than the recipient, which is not workable for our operations.
Rest of the World
For shipments outside Canada and the United States, we typically ship using DHL, FedEx, UPS, or Canada Post, depending on the destination and service availability. Delivery times generally range from 2–7 business days for courier services to most international destinations. For larger or time-sensitive shipments, DHL and FedEx are usually the preferred carriers due to their reliability and global coverage.
Duties, Brokerage, and Taxes
All shipments within Canada will have applicable federal and provincial sales tax (GST, HST, and/or PST) applied to the total depending on the province.
For international shipments including to the USA, Grin does not charge any taxes or fees at the time of check out. However international shipments may be subject to local taxes or import fees. This is dependent on the nature of the shipment, the manufacturing origin of the items, the final destination and the dollar value. Unfortunately we have seen a recent increase in import tariffs on items manufactured in China that are shipping to the USA.
The duty and brokerage situation is largely out of our control. Shipments going via courier (e.g. DHL) will usually have the required import paperwork handled by a 3rd party and billed to the receiver at a later date. Air mail shipments are handled differently from country to country depending on the national postal service.
Batteries (Dangerous Goods)
Batteries are considered Dangerous Goods and they must be shipped separately from other components, in order to follow regulations they will be shipped in their own box and may be delivered later than the rest of your order.
